Mommom Gift Box - Mommom Gift Set - Mommom Shirt, Mug and Bracelet Set in Gift Box with Note - Customizable

Frequently Asked Questions

How soon will I receive my invitations after I place my order?

For invitations, as soon as you order, a proof will be sent within 24-48 hours of your order, sometimes sooner. Once you approve, it takes about 3-5 days to make them and ship them out. They ship priority mail with tracking. All in all, one week from your order or less depending on your response time. If needed sooner, we can also accommodate, just ask.
For other orders, boxes, personalized gifts, etc. I try to ship within 1 or 2 days, sometimes the same day depending on the level of busyness and time of order. In rare cases, your orders may take 3 days to ship. Message me if you need ASAP or pay for rush 1-day completion to guarantee it goes out the next day.

Can I pay for faster shipping?

Yes, You can upgrade to priority 1-2 day mail. This does not mean that production time is faster. Items usually take 1-2 days to make. They will then ship with a quicker shipping speed. If you need an item much sooner, just message me and we can work out the details. I also offer rush 1-day completion in my shop. This means your order will go out the same or next day. Shipping speed will be priority 1-2 day mail, not express overnight. Message me if you need express overnight.

I need this next day, is this possible?

Yes and no. You will have to pay for overnight shipping and a rush order fee. Message me for details prior to checking out so you can see what your costs will be. Some areas of the country do not accept overnight with USPS. I am on the East coast, so sometimes the west coast may be 2 days no matter what shipping method.

Custom and personalized orders

If you need a bigger or smaller shirt and it isn't name customized, I will accept an exchange and will send out a new shirt. You are responsible for shipping back to me and shipping for your new order. I will give you details about all of that.

Custom and personalized orders

For invitations and other stationary: All stationary items go through a proofing process where the customer is responsible for approving their order before printing. Once it is approved, a typo can not be corrected. You will have to reorder your items if desired.
For other items: For a mock up or picture of your item prior to shipping, it is your responsibility and must be specified in the personalized section at checkout. This is the ONLY way to include that you want a proof. I cannot see previous messages that we had in conversations; and therefore, cannot accommodate custom requests unless they are in the personalized section.

Do labels come attached to tic tags or chap sticks?

No. All items that are perishable, cosmetic or food cannot be opened or tampered with before shipping out to a customer. This means that original tic tac labels need to be adhered to the tic tacs when shipped to show that they were not opened. Same with certain items in my shop that require labels. All items have labels that are easy to remove and then you just peel and stick new ones on.

An item is incorrect or broken, now what?

Message me right away so we can fix this issue. With pictures, I can replace the items that are damaged at no cost to you.