Add on mug
1 business day
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
For invitations, as soon as you order, a proof will be sent within 24-48 hours of your order, sometimes sooner. Once you approve, it takes about 3-5 days to make them and ship them out. They ship priority mail with tracking. All in all, one week from your order or less depending on your response time. If needed sooner, we can also accommodate, just ask. I love helping in any way I can.
Yes, You can upgrade to priority 1-2 day mail. This does not mean that production time is faster. Items usually take 1-2 days to make. They will then ship with a quicker shipping speed. If you need an item much sooner, just message me and we can work out the details. I also offer rush 1-day completion in my shop. This means your order will go out the same or next day. Shipping speed will be priority 1-2 day mail, not express overnight. Message me if you need express overnight.
Yes and no. You will have to pay for overnight shipping and a rush order fee. Message me for details prior to checking out so you can see what your costs will be. Some areas of the country do not accept overnight with USPS. I am on the East coast, so sometimes the west coast may be 2 days no matter what shipping method.
If you need a bigger or smaller shirt and it isn't name customized, I will accept an exchange and will send out a new shirt. You are responsible for shipping back to me and shipping for your new order. I will give you details about all of that.
For invitations and other stationary: All stationary items go through a proofing process where the customer is responsible for approving their order before printing. Once it is approved, a typo can not be corrected. You will have to reorder your items if desired.
For other items: For a mock up or picture of your item prior to shipping, it is your responsibility and must be specified in the personalized section at checkout. This is the ONLY way to include that you want a proof. I cannot see previous messages that we had in conversations; and therefore, cannot accommodate custom requests unless they are in the personalized section.
All orders that include labels are easy to remove and simply peel and stick to items. Labels will not come attached to anything, this is a DIY step.
Message me right away so we can fix this issue. With pictures, I can replace the items that are damaged at no cost to you.
For other orders, boxes, personalized gifts, etc. I try to ship within 1 or 2 days, sometimes the same day depending on the level of busyness and the time of order. In rare cases, your orders may take 3 days to ship. Message me if you need ASAP or pay for rush 1-day completion to guarantee it goes out the same or next day.
No, our mugs are printed with sublimation ink and go through a sublimation process so the design is printed INTO the mug. The design is meant to last forever. We still encourage hand washing to preserve the mug as long as possible, but these are dishwasher safe. We cannot replace a mug that gets damaged in the dishwasher because we encourage hand washing for preserving the design.